Every business aims to build long term credible business relationships with their customers. To develop the image of the business as credible and reliable, the business owners have to offer several loyalty programs.
These loyalty programs include high-quality merchandise, outstanding customer services, discounts, and several similar offers. However, you can attain customer satisfaction using one more tactic – A same-day delivery service.
Same day delivery services are highly in-demand by customers regardless of the industry. People prefer to get things delivered to them as soon as possible no matter what the cost may be. The same goes for shopping. In this era of social distancing and online purchases, if a company offers its customers same-day product delivery services, it can yield the following benefits quite handy:
When you establish a same-day delivery service in your courier company, your team will undoubtedly get moving with the order as soon as the customer confirms it. With conventional delivery methods, your employees are likely to leave things for the next day. With same day delivery services, your employees will process the orders as early as possible and get them out as soon as they can. You can introduce performance-based incentives to ensure better and more efficient performances from your employees as well.
If you have a private delivery service, chances are, your expenses will surpass your profits. The equation for profit maximization is simple – minimize costs and maximize revenue. Thus, using a dedicated delivery service is a better option here. You can get more skilled employees, who are more efficient than your private delivery service team, helping you to quickly increase your credibility while essentially reducing your expenses.
Better Inventory Management
With a same-day delivery service, you do not have to pile up inventory stocks. You can easily streamline the production with sales without designing a complex inventory management system using same-day delivery service features. You will not have to spend your time and energy organizing inventory and, therefore, spend it on other aspects of your business that can help you grow.
Better Market Potential
It has been claimed in the McKinsey reports that after 2020, online purchases are expected to skyrocket. B2B, as well as B2C sectors, are likely to enjoy high volumes of online orders due the its perceived value and convenience. Thus, if you intend to provide your customers with same-day delivery services, you will most likely enjoy better and improved customer loyalty and a higher customer retention.
Millennials are the largest customer segment for ecommerce. The best way to retain such an audience is to fulfill their needs by slightly stepping out of the box.
BI Intelligence tools can do wonders for you. Research using such tools indicate that one out of every four customers said that they would prefer to shop online if same-day delivery was an option. They further stated that they might never consider the substitute products from other companies if they are provided with same day deliveries.