The Benefits of The Critical Event Management Solutions For Business – Every company strives to handle important events as efficiently to reduce risk, minimize operational disruption, and hasten catastrophe recovery. However, for government agencies responsible for public safety, law enforcement, or national security, attempting to handle important events efficiently is not a choice. Effective critical event management is mandatory.
Critical event management follows a specified procedure, and its efficacy is evaluated in units of time. It analyses the average time taken to detect, know, fix, verify, and resolve the issue. When each time period is shorter, the critical event management becomes more efficient. However, if one could eliminate any of these measurements, the overall time it takes to manage important occurrences might significantly decrease, improving safety, security, and reputation.
Some critical event management professionals would argue that each measure has a purpose. There are numerous instances in which the reaction is ‘B’ if ‘A’ occurs. It is feasible to go from recognizing an event to resolving it in a single step in certain circumstances. It should not be necessary to quantify the risk, as one should have done this during planning. It may also be feasible to omit the verification metric if the response is known to function.
How Does Automating CEM Benefits Your Business
When one process is activated, the following process is automatically activated. It is known as the automation part of critical event management. When a fire alarm is triggered, an alert is heard throughout the building, and a notice is transmitted to the fire department or a Public Service Answering Point (PSAP). Organizations that use a unified mass notification system can increase the level of automation by doing the following.
- Use templated visual signs, desktop notifications, and other communication channels, automatically notify building inhabitants of a fire.
- Using templated SMS messages, automatically notify visitors, agency workers, and contractors to leave the facility.
- Make facility blueprints available to first responders automatically to help them pinpoint the exact location of the fire and the best entry routes.
- Internal security is automatically provided with planned response plans, such as sweeping offices to verify occupants have safely departed.
- Evacuating building occupants who may require assistance are automatically alerted to appropriate staff.
- If external stakeholders do not have access to the internal critical event management platform, they will be automatically notified of the critical event via a WebEOC system.
Top 3 Benefits Of Critical Event Management
There are a lot of benefits when you choose to automate at the early stages of critical event management. It offers numerous advantages as you draft the templated messages, action plans, and databases of occupants in need of assistance ahead of time.
First and foremost, everyone is quickly informed of the fire’s location. There is no delay due to risk quantification, and the ‘repair’ (the fire department) is underway, with those in charge possessing the most up-to-date knowledge.
Second, the process of automation removes human error. When a critical incident happens, the person in charge of informing residents or making facility plans available may panic in the heat of the moment and either miss or miscommunicate a step of the emergency action plan procedure. This might cause confusion and potentially put lives in danger. Alternatively, the responsible parties may be unavailable or unable to use the communication platform.
Finally, communications are consistent and unambiguous when templated messages are used. It may be possible to direct occupants to the most appropriate evacuation route and assembly point or provide a link to the information in an SMS text message that occupants can access via their mobile devices. Depending on how the communication platform has been configured, the communication channels can deliver alerts about the nature or location of the fire.
Naturally, due to the event’s nature, this approach will not function as effectively in some circumstances, and some automated activities will need to be substituted with human involvement. Nonetheless, businesses should automate as much as possible to reduce the risk of human error and inconsistency while increasing the efficacy of critical event management.
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How Task Automation Improves Response and Recovery
It is also feasible for government agencies to automate “tasks” in addition to the alerting procedure. Tasks such as sweeping offices to check that people have safely left can be an essential element of critical event management. An incident commander may need to know that a job has been accomplished before moving on to the following response and recovery process.
As a result, when a federal agency utilizes a critical event management platform with automation capabilities, the person in charge of performing the job receives automatic reminders to respond to the automated message after the activity is completed. The forum keeps track of when the work is completed. So incident commanders don’t have to track the individual manually.
When a person does not respond to the automated communication, the platform marks the work as overdue. This informs the incident commander of the possibility of a problem, such as the individual not being accessible or unable to access the communication channel, allowing an inquiry to be launched to avoid a delay in reaction and recovery.
It’s also possible that the platform can be set up to automatically start a new job after a previous one has been completed. For example, once offices have been swept to verify they are securely evacuated and the job has been marked as complete on the management platform, one can launch the following tasks to turn off the electricity to the office building. Again, the automated approach improves event management efficiency while reducing the risk of human mistakes and miscommunication.
Critical Event Management Can Benefit All Business
Although automated critical event management was designed for companies that cannot afford inadequate responses, federal agencies with duties other than public safety, law enforcement, or national security can also benefit from it.
Furthermore, Zapoj was built with the simplicity of use in mind to avoid situations when the platform is everything you need to tackle critical moments of any severity.